http://www.ispeech.org/text.to.speech
How does a fully digital end-to-end mortgage application using your mobile phone and laptop sound to you? Yes, that’s certainly possible today as we shall hear from today’s guest, Ishaan Malhi CEO and Founder of Trussle, the online mortgage broker.
We hear how Trussle and others like them are making strides with data, design and technology to bring about change antiquated to antiquated industries such as ours. We learn that whilst starting with improving process inefficiencies with process automation, that we can still apply machine learning in harmony with emotional intelligence from humans to place customers at the centre of a mortgage application experience…and we have not heard that sort of phrase in the mortgage market too often have we?
Podcast: Play in new window | Download
Resources mentioned
Links to the Trussle website and Twitter feed
Link to the Podcast feedback survey
Today’s must do’s
Subscribe to and review the show in iTunes…and while you are at it please help us to spread the word by telling all your friends too!
Send in your property stories, questions or moans to podcast@thepropertyvoice.net and we will try and feature YOU on the show too!
Property Investor Toolkit – here is the book link on amazon.co.uk & amazon.com in case you would like to get yourself a copy to accompany this series
Get talking!
Join in the discussion, either here in the comments section below, or by emailing us at podcast@thepropertyvoice.net
Start a conversation on Twitter with us @PropertyVoiceUK or on our Facebook page
Transcription of the show
Hello, and welcome to another episode of The Property Voice podcast. My name is Richard Brown and it’s a pleasure to have you join me on the show again today.
How does a fully digital end-to-end mortgage application using your mobile phone and laptop sound to you? Yes, that’s certainly possible today as we shall hear from today’s guest, Ishaan Malhi CEO and Founder of Trussle, the online mortgage broker.
We hear how Trussle and others like them are making strides with data, design and technology to bring about change to antiquated industries such as ours. We learn that whilst starting with improving process inefficiencies with process automation, that we can still apply machine learning in harmony with emotional intelligence from humans to place customers at the centre of a mortgage application experience…and we have not heard that sort of phrase in the mortgage market too often have we?
So, let’s hear what Ishaan has to say about FinTech within the PropTech umbrella now then.
Property Chatter
Interview with Ishaan Malhi from Trussle
Wasn’t that positive and uplifting? I certainly thought so. Here are some of the takeaways and reasons why:
- Fully digital mortgage application process - Ishaan assures us that we can now have a fully digital, end-to-end, mortgage application process from inquiry and application through to recording the mortgage deed and charge at Land Registry.
- Customer Service is coming to property lending – 24/7 service, 11,000+ mortgage products searched from 90 lenders searched in seconds, based off a 5-to-10-minute online application and ongoing best value mortgage switching recommendations, all in plain English…what a breath of fresh air! I like the use of the term ‘emotional intelligence’ to compliment ‘artificial intelligence’ as well here; with a mobile app delivery experience thrown in, makes it feel more like Uber and Airbnb than Bradford and Bingley doesn’t it?
- Overcoming challenges – consumer adoption & education, stakeholder collaboration and engagement, and sensible applied regulatory guidelines are all starting to be tackled…with more still to come. There was a subtle call to action for the Government and larger financial institutions to fully join the digital revolution or party within FinTech too.
- Innovation does take time and true disruption takes patience – step-by-step progress, rather than seismic shifts seems to be where the low-hanging fruit lies right now at least. Process automation might be dominant currently in terms of the FinTech scene, but as we ourselves as consumers become more ready and more mature to take on more, I am sure we shall also see greater deployment of other technological advances, such as AI and machine learning increasingly.
Finally, I loved Ishaan’s phrase that ‘people don’t want mortgages from chatbots’, which spells out that interdependence is essential in order to blend technology advances with a customer-centric service proposition. People will still play their part in property and financial services, even as the tech improves and gets more embedded. So, it’s probably more a case of ‘both / and’, not ‘either / or’ then I think…
OK, that’s all we have time for this time, but as usual, the show notes can be found over at www.thepropertyvoice.net or if you want to talk about anything from today’s show, receive an intro into one of my guests or just talk property investing, email me at podcast@thepropertyvoice.net, I would be happy to hear from you!
Once again, all I want to say is thank you very much for listening once again this week and until next time on The Property Voice Podcast…it’s ciao-ciao.